Every time someone leaves,
they take half the company with them.
Hailoos Memory extracts, organises, and preserves your institutional knowledge — then makes it instantly queryable by everyone on your team, forever.
60%
Faster onboarding for new team members
2–3 wks
Knowledge extraction timeline
0
Knowledge lost when people leave
“The answer to ‘how do we do this?’ depends entirely on who you ask.”
A senior partner leaves. Their knowledge goes with them.
Five years of client relationships, case nuances, billing sensitivities, and internal process knowledge. Gone. The next person picks up the file and starts from scratch — calling clients to ask questions that should already have answers.
"Companies lose an estimated 20–30% of annual revenue to inefficiencies caused by poor knowledge management."
— IDC Research
New hires spend months learning things that already exist somewhere.
The onboarding document is three years out of date. The real process lives in someone's head. New team members ask the same questions of the same senior people — and those senior people lose hours every week answering them.
"New team members onboard 3× faster when institutional knowledge is structured and accessible."
— Deloitte Insights
Every client gets a slightly different version of your firm.
How do you handle a late payment? Depends on who you ask. What's your standard approach for a contract dispute? Depends on the partner. Memory makes the answer consistent, correct, and instantly available to everyone.
"38% of knowledge workers use generative AI daily — but most use general AI, not AI that knows their specific business."
— McKinsey, 2026
Memory is not a wiki. It's not a document system. It's not a generic AI.
Not a wiki
Nobody updates wikis. The last edit was 18 months ago. The information is wrong. The process changed. Nobody knows.
Not a document management system
You have one. Nobody searches it. When they do, they find 47 versions of the same document with no indication which is current.
Not a generic AI chatbot
ChatGPT doesn't know how your firm handles a disputed invoice. It doesn't know your billing structure, your preferred approach to client escalations, or what happened with the Müller account.
Memory is an AI that actually knows how your firm works. It answers in plain language. It cites the source. It updates as your business evolves.
The Process
From knowledge in heads to knowledge in a system. In three weeks.
Step 1: Extract
We run structured knowledge extraction sessions with your key team members. We identify the knowledge that lives in people's heads and nowhere else — client handling procedures, billing policies, escalation paths, methodology, history.
Step 2: Ingest
We process your existing documents — contracts, case files, SOPs, email threads, meeting notes, old proposals. We turn unstructured information into structured, searchable knowledge.
Step 3: Deploy
We build and deploy your private AI assistant. Hosted securely in your environment or ours. Your data never leaves your control. The assistant is trained on your firm's knowledge — nothing external.
Step 4: Maintain
Monthly knowledge refresh as new information is created. We monitor quality, update sources, and ensure the answers stay accurate as your business evolves.
Under the Hood
How Memory works, technically.
Query Interface
Your team queries Memory in plain language. It answers with the correct firm-specific response, cites its source, and shows who last updated the information.
Memory Assistant
Ask anything about your firm
How do we handle a client who misses two payments?
Knowledge Graph
Memory maps your firm's knowledge into interconnected categories — clients, policies, processes, history, and people — so every answer draws from the right context.
Hover nodes to explore connections
Data Sources
Memory ingests knowledge from everywhere your firm already works.
Document Sources
Communication Sources
Secure Hosting Options
Built for professional services firms.
Law Firms
Institutional knowledge walks out the door every time a senior partner moves on. Clients expect whoever picks up the file to already know the history. Memory ensures they do.
Accountancy Firms
Client context lives in one person's head and nowhere else. A partner leaving means months of relearning the same ground — losing client trust along the way.
Engineering & Management Consultancies
Methodology and past project learnings are the product. But they're almost never captured in a form the next project team can actually use. Memory changes that.
Any Professional Services Firm (10–150 staff)
Where "how do we handle this type of client?" has a different answer depending on who you ask. If knowledge consistency matters to your quality of service, Memory is built for you.
Simple, transparent pricing.
Memory Build
€5,000 – €20,000
project fee
- Structured knowledge extraction sessions with key team members
- Document ingestion: contracts, SOPs, case files, email threads
- Private AI assistant trained on your firm's knowledge only
- Secure hosting in your environment or ours
- Knowledge graph mapping of your firm's information architecture
- Staff onboarding and query training
Memory Maintain
€300 – €800
/month
- Monthly knowledge refresh as new information is created
- Source quality monitoring and accuracy checks
- New team member onboarding support
- Usage analytics showing most queried knowledge areas
Founding clients: We're taking on founding clients now. Founding clients get a 30% lifetime discount and direct input into how Memory is built for professional services firms. Email hello@hailoos.com to apply.
Your firm's knowledge is its most valuable asset. Start protecting it.
Book a discovery call. We'll tell you exactly what Memory can do for your firm.